Terms of Service
Last updated: July 2026 • Effective in Zimbabwe
These Terms govern your access to and use of the ZimDrive rider app, the ZimDrive Driver companion app, and related services (together, the “Service”), operated by ZimDrive (Pvt) Ltd (“ZimDrive”, “we”, “us”), registered at 90 Piers Road, Borrowdale, Harare, Zimbabwe.
By downloading, registering an account, or using the Service, you confirm your acceptance of these Terms. If you do not agree, do not use the Service.
1. What ZimDrive Is — And Is Not
ZimDrive is a technology platform that connects riders with independent driver partners. We provide a digital marketplace, not a transportation carrier service.
We do not provide direct transportation services. Drivers who use the Service are independent contractors, not employees, agents, or joint venturers of ZimDrive. We do not own, lease, or operate the vehicles, nor do we dictate drivers' working hours, chosen routes, or working locations.
2. User Eligibility & Account Registration
- You must be at least 18 years of age to open an account or request rides.
- You agree to provide true, accurate, and current registration information.
- One account is permitted per person. Accounts may not be shared, sold, transferred, or assigned.
- Driver partners must hold a valid Zimbabwean driver's licence, maintain a legally registered, roadworthy vehicle, and carry any vehicle licenses and insurance mandated under Zimbabwean law.
- You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that take place under your account.
3. Rides, Quotes & Cancellations
Upfront Estimates
When you request a ride, the app presents an estimated upfront fare based on calculated distance, vehicle class, and expected route duration. Estimates are provided in good faith; the final payable fare may adjust if you change destinations mid-trip, request detours, or incur extended waiting time.
Cancellations & Conduct
You may cancel a ride prior to driver arrival. A modest cancellation fee may apply if a driver has already travelled a significant distance toward your pickup point. Repeated abusive cancellations may lead to account restrictions.
Both riders and drivers agree to treat one another with mutual dignity and respect. Any violent, threatening, unlawful, or discriminatory conduct, or damage to vehicle property, results in immediate and permanent account suspension.
4. Payments, Wallet & Driver Earnings
- Payment Methods: Trips may be settled via physical cash directly to the driver at destination, or via your ZimDrive in-app wallet.
- Digital Top-Ups: In-app wallet deposits are processed by Paynow (via EcoCash, OneMoney, or cards). ZimDrive never stores your banking cards or mobile-money PINs.
- Wallet Nature: ZimDrive wallet balances are stored strictly to pay for transportation services on the platform and do not constitute bank deposits or earn interest.
- Driver Commissions: Driver partners pay a nominal platform fee per completed trip, automatically reconciled from their driver wallet. Driver withdrawals are disbursed to registered mobile-money numbers upon standard verification.
- Account Deletion: Any remaining wallet balance is forfeited if an account is permanently deleted. Users are advised to spend or withdraw their balances before submitting deletion requests.
5. Limitation of Liability & Insurance
The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted under Zimbabwean law:
- ZimDrive is not liable for acts, omissions, driving quality, vehicle mechanical faults, or conduct of any driver partner or passenger.
- We do not guarantee that a driver will always be available at any given instant or that trip arrival times will not be subject to traffic conditions.
- Driver partners are responsible for obtaining and maintaining motor vehicle insurance as required by Zimbabwean law for the carriage of passengers. ZimDrive does not provide motor third-party or comprehensive insurance on behalf of vehicle owners.
6. Governing Law & Dispute Resolution
These Terms and any dispute arising out of or related to your use of ZimDrive are governed exclusively by the laws of Zimbabwe, and the courts of Zimbabwe hold exclusive jurisdiction.
Before initiating formal legal procedures, users agree to contact us at support@zimdrive.org so we may endeavor to resolve disputes swiftly and amicably.
7. Contact Us
ZimDrive (Pvt) Ltd
90 Piers Road, Borrowdale, Harare, Zimbabwe
Support Email: support@zimdrive.org
Phone: +263 719 401 664